Shopping Basket: 0 itemsFAQ
- How do I order a Custom Sports Ball or Ornament?
- How does the process work?How quickly can I get my order?
- How long will the custom product last?
- Can I send you a printed photograph or do I have to use a digital image?
- If I send a printed photograph, will I get it back?
- What sorts of photographs can I send?
- I am interested in using the products that White’s Imaging offers as a fundraiser for my organization or team. How can I do that?
- I want White’s Imaging to come to my event! What do I need to do?
- Will the process damage/hurt/ruin my print photograph?
- What is the minimum quantity required to order?
- Is there a setup fee?
- Can I use black and white photos?
- What are the supported file types?
- How can I find out what the image quality of my digital image is?
1.How do I order a Custom Sports Ball or Ornament?
Click on any “Shop Now” button (or enter our Store here). After choosing the item(s) you want, click “Add to Order”. You may then resume shopping or click “Checkout Now” to begin the payment process. You may also order by e-mailing us if you have questions before ordering or are unsure/uncomfortable about ordering through the website.
After your payment is made, send your digital photos (best size is 300 dpi or 1 MB or larger) and any desired text to us at info@whitesimaging.com. You may also mail your photos to us at: White’s Imaging, P.O. Box 550291, Gastonia, NC 28055.
If you would like your ball to look similar to a design that is already on our website, please indicate which one(s) you would like prior to or immediately after paying for your order!
We will email you a proof before we actually make your item. Most items have enough room for a full name, team name, year, etc. If the personalization is too long, or if your pictures are not of an acceptable quality, we will notify you before continuing.
White’s Imaging uses a patented thermal process to directly adhere your image to our specially coated sports balls, ornaments, baby blocks, and hockey pucks. This process allows us to permanently place your image on the item of your choice.
3.How quickly can I get my product?
Normal turnaround is 5-7 business days. If you need your order sooner, we can expedite it for an extra fee. Please contact us for more info on expedited and bulk orders.
4.How long will a photo product last?
Indefinitely, if proper care is taken. Most items are meant for display only and should not be used if you want the image to last. Be careful not to get acetone or acetone-based products on the image.
5.Can I send you a printed photograph or do I have to use a digital image?
You can send either one. Minimum size photograph that we can work with is a 4×6. Smaller photographs do not transfer well and often look grainy.
6.If I send a printed photograph, will I get it back?
Your picture will be unharmed by the process and it will be returned with the item.
7.What sorts of photographs can I send?
We recommend that you send a digital image or a printed image that is 4×6 or larger. We suggest that your subject be close-up; small items in the distance do not print well. Due to copyright laws, we are not able to reproduce any copyrighted images.
8.I am interested in using the products that White’s Imaging offers as a fundraiser for my organization or team. How can I do that?
We are happy to partner with schools, sports teams, and other organizations looking for fundraising opportunities. For more information, please Contact Us.
9.I want White’s Imaging to come to my event! What do I need to do?
We are available for on-site events. For more information, please contact us at 800-295-4636 or e-mail us at info@whitesimaging.com.
10.Will the process damage/hurt/ruin my print photograph?
No, your print photograph will be scanned and made into a digital file for use in the process. Your photograph will be returned unharmed with your order.
11.What is the minimum quantity required to order?
Due to our advanced digital process, there is no minimum quantity required to order. You can order anywhere from one to one thousand (or more)!
No setup fee is required. There are no hidden charges. You pay for however many you want, plus whatever shipping option you desire. That’s all.
13.Can I use black and white photos?
YES! In fact, black and white images can give your product a “timeless” feel that will give it meaning to you well after the year is over. Sepia is also available. Feel free to use black and white images, sepia (“old-fashioned”) images, or even just designs your kids have drawn using Paint or some other computer-graphics program.
14.What are the supported file types?
There are 5 basic file types you can use in your product: .jpg, .bmp, .tif, .png, and .gif.
JPEG (can be .jpg or .jpeg)- JPEG’s support over 16 million colors, but can “distort” the image to compress the file
size. The amount distortion is directly related to the ‘quality’ setting the image is saved with. We also recommend that you
use the least amount of jpeg compression possible. (This is a setting on cameras that is sometimes called “quality” or “compression”.) While high resolution and low compression will increase transfer times, they will produce the best results.
BMP (MS Windows Bitmap Format) – BMP is the native bitmap file format of the Microsoft Windows environment. For
example, if you create a document using Paint, chances are it will save as a .bmp. BMP files are usually not compressed,
and so are large for their image quality.
TIFF (Tag Image File Format, can be .tif or .tiff) – A bitmap graphics file format that was developed by Aldus and Microsoft for
storing scanned images. It can be used with black and white, gray scale, 8-bit color, and 24-bit color images, and transfers
well between different platforms. TIFF images can be compressed, although loss does occur.
PNG – Portable Network Graphics format that supports a completely loss-less compression.
GIF – Graphic Interchange Format files work best with simple line art, logos and icons.
15.How can I find out what the image quality of my digital image is?
Here’s how to make sure you have an image that is at least our recommended size:
If you already have an image:
1. Open My Computer.
2. Find the image you want to use.
3. Set your mouse pointer on the image, click the RIGHT mouse button once, and release. A small menu will appear.
4. Set your mouse pointer at the bottom of the menu on “Properties” (It will highlight), click the LEFT mouse button once, and release. A new screen will pop up.
5. You should see several tabs across the top of the page. One of them will say “Details.” Click it.
6. You should see a list of image properties. “Width” is the image width in pixels, and “Height” is the image height in pixels. It is best if your Horizontal and Vertical Resolution are a minimum of 300 dpi [each].
If you are planning on taking a picture with a digital camera:
1. Make sure you have a camera that takes 2 megapixel images or larger.
2. Make sure your camera is set to the highest setting before taking a picture.
3. Refer to your camera’s manual for more details.
If you are scanning a 4×6 (regular photo size) image:
1. Set the scanner resolution to 300 dpi or higher.
2. If your scanner does not have a dpi setting, use the highest available setting.
3. Refer to your scanner’s manual for more details.
Don’t see your Question/Answer above?
Contact Us and we’d be more than happy to assist you!